Refund policy

Refunds are applicable only to products returned within 10 days of purchase.Products must be returned in their original condition, including packaging, accessories, and proof of purchase. Refunds will not be processed for products damaged due to improper use or handling after purchase.Once the returned item is received, our team will inspect the product to confirm eligibility for a refund.Upon approval, the refund will be processed within 10-14 business days. The timeline may vary depending on your bank or payment provider.

Please Read the Information below completely then fill out before submitting. I grant permission to Phone Factory to perform any action deemed necessary in an attempt to repair my device. Furthermore, I release Phone Factory from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Phone Factory is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. Furthermore, I release Phone Factory from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Phone Factory  is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service.
- you return the product to the Store together with the invoice you received from the Store or you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.1. Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you. In certain circumstances where possible, Phone Factory may effect a credit card transaction reversal.
2. Refunds may take between 10-14 working days to process.
3. Phone Factory will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.
4. You can return an unwanted product to Phone Factory, provided:
5. If the packaging is in any way opened, damaged or tampered with, Phone Factory will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.
- it is unopened, undamaged and unused, with the original labels and stickers still attached;
- save in relation to second-hand products sold at Phone Factory, the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- it is not missing any accessories or parts; and
- you return the product to the Store together with the invoice you received from the Store or you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.Our warranty ( warranty is valid for 3 months (90 days)** from the date of purchase), applies exclusively to devices located within the Republic of South Africa.
Should a device be outside of South Africa at the time a warranty claim is lodged, the client will be fully responsible for all associated logistics costs, including collection and return delivery. Furthermore, any risks, complications, or additional expenses arising from the device being outside the country will be for the client’s sole account. You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. And if the price of the Returned Product is more than that of the Exchange product.